Return Policy

At Blanca, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward return policy to make the process as seamless as possible.

Eligibility:

To be eligible for a return, please ensure that:

1. The item is unused, unopened, and in its original condition.

2. The return request is initiated within 30 days of receiving the product.

3. You have proof of purchase, such as a receipt or order confirmation.

Return Process:

To initiate a return, please follow these steps:

1. Contact our customer service team at [info@blancawhitening.com] to request a return authorization number.

2. Pack the item securely in its original packaging, including any accessories or promotional materials.

3. Clearly mark the RA number on the outside of the package.

4. Ship the package to the address provided by our customer service team.

Refund or Exchange:

Once we receive and inspect the returned item, we will process your refund or exchange as follows:

Refund: If the return meets the eligibility criteria, we will issue a refund to the original payment method within 5-7 business days. Please note that shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the return is due to an error on our part.

Exchange: If you prefer to exchange the item for a different product or variant, please indicate your preference when contacting our customer service team. We will arrange for the exchange once the returned item is received and inspected.

Exceptions:

Please note that certain items may not be eligible for return or exchange due to health and safety reasons. These include:

1. Opened or used products

2. Products with broken seals or packaging

3. Customized or personalized items

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.

Contact Us:

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at [info@blancawhitening.com]

We're here to help!